What we're talking about at PropTech Connect 2026, and why it matters for BTR operators

PropTech Connect lands in London on 9 and 10 September, and this year the agenda reads differently to previous editions. The conversations have moved on from whether technology belongs in real estate to something more specific and more demanding: how do you actually operationalise it at scale, across a portfolio, in a way that changes the numbers that matter.

That shift in tone is significant. And it's exactly where Smart Point operates.

Our team, including Edward Hamilton, Jakob Brusdal, Nandish and Lisa, will be at the event. If you're going to be there, we'd like to connect.

The theme that runs through this year's PropTech Connect agenda is one the BTR sector has been circling for a while: the "hotelification" of the living sector and what deploying scalable digital strategies to connect with the modern resident actually looks like in practice. Not the concept, but the mechanics.

The BTR and multifamily strand specifically covers structural trends in operations, financing, and the shift toward buildings that function more like service platforms than static assets. For operators who have been navigating this shift, the conversation at PropTech Connect is a useful temperature check: where is the sector, what's working, and where is the gap between what technology promises and what it actually delivers in a building.

In our experience, that gap is almost always operational. The technology exists. The challenge is building the layer underneath that makes it work consistently, at the building level, without requiring the on-site team to carry the complexity.

That's the conversation we're most interested in having at PropTech Connect this year.

Not the feature conversation, but the operational one. What does it take to connect a building's amenity offer to daily resident behaviour? How do you give an asset manager visibility into what's actually happening across a portfolio, in real time, without adding reporting overhead to the site team? How do you reduce the friction that sits between a resident and a service they'd use if it were easier to access?

These aren't technology questions. They're operational questions that technology has to answer.

Smart Point is the operating layer that connects residents to services, gives operators the data to manage and improve what they're delivering, and does both without adding complexity to the team on the ground. Across BTR, PBSA, flex living and office buildings in the UK, it's the infrastructure that makes the service-led building model work in practice.

If you're at PropTech Connect and you want to see it in action, come and find us at the stand or reach out directly to arrange time.

We'll have the team there across both days. The conversations we value most at events like this are the honest ones, where the operator talks about what's actually hard to solve and we talk about what we've seen work. If that sounds useful, get in touch.